Support Guide

Harvey AI Login Not Working? Complete Troubleshooting Guide for 2026

With ~1,702 monthly searches for “harvey ai login,” access issues are one of the most common pain points for Harvey AI users. This guide covers every known fix for SSO errors, VPN blocks, cache corruption, and platform outages.

Quick Fix Checklist (Try These First)

  1. 1Hard refresh: Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
  2. 2Clear cookies: Clear all cookies for harvey.ai domain specifically
  3. 3Try incognito: Open a private/incognito window and attempt login
  4. 4Disconnect VPN: Temporarily disable your corporate VPN and retry
  5. 5Check status: Visit StatusGator to confirm Harvey isn't experiencing an outage

Detailed Troubleshooting: Every Known Harvey AI Login Issue

🌐 Browser & Cache Issues

The most common cause of Harvey AI operational errors — especially in Vault — is corrupted cached data. This is reported frequently in enterprise environments where browsers maintain persistent sessions.

Step-by-Step Fix:

  1. 1. Open browser settings → Privacy & Security → Clear browsing data
  2. 2. Select “Cookies and other site data” and “Cached images and files”
  3. 3. Set time range to “All time”
  4. 4. Clear data, then force refresh with Ctrl + Shift + R
  5. 5. If using Chrome: also try chrome://settings/siteData → search “harvey” → Remove

🔒 VPN & Network Blockage

Corporate VPNs and restrictive firewalls can block the data processing servers Harvey requires. This is especially common in financial institutions and government-adjacent environments where traffic is routed through security proxies.

Solutions:

  • • Temporary test: Disconnect VPN and try accessing Harvey on your personal connection to confirm VPN is the cause
  • • IT request: Ask your firm's IT department to whitelist Harvey's domains and processing endpoints
  • • Split tunneling: Configure VPN to exclude Harvey traffic from the tunnel (IT admin action)
  • • Proxy bypass: Add Harvey domains to your proxy exception list

🔑 SSO & SAML Configuration Errors

As firms scale their Harvey deployment, SAML-based Single Sign-On becomes the primary authentication method. SAML misconfigurations are the #1 cause of login failures for enterprise deployments.

Common SAML Errors & Fixes:

  • • Credential mismatch: Ensure the email in your identity provider matches the email registered with Harvey exactly (case-sensitive)
  • • Token expiration: SAML tokens have a validity window. If system clocks are out of sync between IdP and Harvey, tokens expire immediately
  • • Certificate rotation: When your IdP rotates signing certificates, Harvey's SAML configuration must be updated with the new certificate
  • • User provisioning: New users added to your IdP must be provisioned in Harvey's admin panel before SSO will work

📊 Platform Status & Outages

Before spending time troubleshooting locally, verify that Harvey isn't experiencing a platform-wide outage. The “is harvey ai down” search query spikes whenever there's a service disruption.

How to Check:

  • • StatusGator: Third-party monitoring service that tracks Harvey's uptime across all modules
  • • Harvey admin dashboard: Enterprise admins can check service status within the admin panel
  • • Social monitoring: Check X/Twitter for real-time reports from other users experiencing the same issue

📁 File Upload & Processing Issues

Users frequently search for why documents aren't appearing in Assistant or Vault after upload. This is typically a processing queue issue rather than a login problem.

Common Causes:

  • • Processing queue: Large document uploads (especially to Vault) may take minutes to hours depending on volume
  • • File format: Ensure documents are in supported formats (PDF, DOCX, TXT). Scanned PDFs may require OCR processing
  • • File size limits: Individual file size limits apply — split oversized documents before upload
  • • Browser timeout: For large uploads, keep the browser tab active — background tabs may throttle uploads

For Firm Administrators: Managing Harvey AI User Access

If you're a Harvey AI administrator responsible for your firm's deployment, these are the most common access management tasks and their solutions.

User Provisioning

Add new users through the admin panel or configure SCIM auto-provisioning with your identity provider (Okta, Azure AD, OneLogin).

Seat Management

Monitor active seats vs. license allocation. De-provision departed employees promptly to free seats and maintain security.

Permission Groups

Assign users to practice-group permission sets controlling access to specific Vault collections and Workflow Agents.

Audit Logging

Review login and usage audit logs to identify unusual access patterns, failed login attempts, and compliance concerns.

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